Solutions
Equipment history & service workflows
When a machine comes back for service, its history is spread across work orders, emails and the memory of whoever handled it last. Each visit starts almost from zero.
What can be structured
- Incoming inspection when a customer's machine arrives
- Services and maintenance recorded against the machine
- One history per machine, linked to the customer
- Stages and owners visible while the job is in the shop
- Records that help investigate a problem after delivery
Your team's part
The service or after-sales manager defines the stages, what must be captured at each one and what closes a job.
Existing data
Customer and equipment records can be imported or synchronized where viable. The history built from then on stays with your company.
One history per machine
Each stage of the workflow adds its own records — inspection results, services performed, assembly checkpoints, sign-off — to the history of that machine. Data exchange with the ERP and existing systems is assessed system by system.
Related project
Quality control and equipment history for a machining and machine manufacturing business — published as project scope.
Read the projectHow do you find a machine's history today?
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