Project

Quality control and equipment history for a machining and machine manufacturing business

A Brazilian machining and machine-building company asked Pro9 to structure its quality control, technical records and access to equipment history. This page describes the project's scope — not finished deliverables.

Project facts

Sector
Machining and machine manufacturing
Country
Brazil
Client
Confidential
Process owner
Internal operations lead
Published as
Project scope
Integration
None confirmed for publication

The need

The company needed to organize quality information, services and machine history, and make that information easy to consult throughout the operational process — from the moment a customer's machine arrives to what happens after it's delivered.

How the workflow is defined

The workflow design involves an internal operations lead, who brings the rules, exceptions and priorities of the process.

How the pieces relate in the scope

  1. 1

    Incoming inspection

    Inspecting and registering the customer's machine on arrival.

  2. 2

    Service & maintenance

    Recording the services performed against that machine.

  3. 3

    Machine history

    One history per machine, linked to its customer.

  4. 4

    Guided assembly

    Assembly guides and training inside the application.

  5. 5

    After delivery

    Records to support investigating and mitigating problems.

Stage visibility, responsible people, and incentives and recognition for operators are also part of the scope.

Project scope

As defined for the project:

  • Incoming inspection of customers' machines and equipment
  • Records of maintenance and services performed
  • Machine history linked to each customer
  • Visibility of process stages and who is responsible
  • Information to investigate and mitigate problems after delivery
  • Assembly guides and training inside the application
  • Internal incentives and recognition for operators

This list describes scope. It is not a list of finished deliverables.

Integration

This page doesn't claim any connection to the company's other systems: none has been confirmed for publication.

Objectives

What the project is meant to improve. These are objectives, not measured results:

  • Faster access to the full history of any machine
  • Consistent inspection and service records
  • Assembly guidance available to every operator, not only the most experienced
  • Better information to investigate problems after delivery

About incentives and recognition

The scope includes internal incentives and recognition for operators. They are not presented as a productivity guarantee, nor as a substitute for quality controls.

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